Sometimes it Pays Off

[WahooUSMA]

Originally Posted by jorluivil

Bought a Standard Horizons handheld vhf at Westmarine a few months ago, could have gotten it a little cheaper buying it online but decided to get it someplace with a good return policy.

Last week while hooping I tried calling my buddy on his radio, got no response until I got within 30 or so yards. My vhf if clipped on to my vest, when I looked down to check the volume and battery life I noticed the antenna was missing. I check my between, under over on the side....no luck.

Earlier this week I decided to go to Westmarine to see if they would cover it. When I told the saleman that it just fell off he looked at me a bit confused. I told him, "I know it sounds silly but it was there one minute and gone the next". He reached into the cabinet that holds the vhf radios, pulls out a replacement antenna, does a quick radio check and says, "here you go". He was cool enough to give it to me for free even after I offered to pay. Walked in thinking I was going to spend $20 and walked out more than satisfied. I know for a fact that I would never get service like that from an online retailer. So, like I said.....sometimes it pays off.

Westmarine has a great staff and great customer service!