OEX in Mission Bay! - Kayak Fishing Adventures on Big Water’s Edge

WahooUSMA · 08-24-2009, 11:33 AM

Sorry Alpine, I don’t believe you will get any love in this thread. OEX has gone way above the standard for customer service with not only me, but my friends as well.

With my first yak, I elected to install a kaya-tank myself. Not the wisest task I ever attempted. After the install, I had nothing but problems. Not manufacturing problems, but install problems and an electronic timer switch problem. I didn’t know where to turn except to contact CJ and the crew at OEX. Not only did they talk and walk me through the process of re-installing the tank over the phone, but they had me bring the yak in to the store to water test the hull for leaks. While the yak was in the shop, OEX installed a different timer switch and relocated it (timer switch) to the rear hatch…….Free. Now that is customer service. They are a great crew!

Matt · 08-24-2009, 11:34 AM

I heart Torgy!!!

JD · 08-24-2009, 12:08 PM

I'm late to the party with my comments but I agree with the majority of the posts. OEX rocks, great customer service. Customers are treated fairly and with a very positive attitude. OEX has created quite a little community around their business and we're all better off for it.

MalibuJohnny · 08-24-2009, 12:34 PM

Always have assisted me when I asked a question. Alway happy to give advise. Never said no when I needed to use thier head (Sunset Beach) Just very nice people!

Now Piss off an go away!

IntrntFshrman · 08-24-2009, 12:52 PM

I must add to the voices in praise of Brent and CJ.

They let my wife and I go out on two Malibu X-Factors to 'test drive' and we were out there for almost an hour. I needed to convince my wife that kayaks were the thing to do...she loved it.

I was given a good quote and everything was totally friendly/helpful.

After my wife and I discussed things, we decided we just couldn't afford two new kayaks so we bought two used ones from craigslist and a connection through a post I did here.

I saw CJ a week or two after that and even though I ended up going that route he was completely helpful and I ended up buying new PFDs and the sit on top gator hatch plus my THULE racks from them. Brent was also a total class act. (I can't remember the other guy but he was great as well)

CJ doesn't hesitate to answer questions here. Bottom line, one of the most professional, SMART businesses I've ever dealt with. In this age of 'screw the customer, just be happy you're getting anything' I will be doing as much business as I can with them...I just wish I lived closer!!!

Thanks again, OEX!

Mike Collins
Rancho Cucamonga

Hypoxic1 · 08-24-2009, 01:30 PM

I had a personal conversation with this kid last night and he agrees he was a bit over the top. He told me he thought the thread would be deleted as he doesent want to do any damage to OEX's marketing.

Close the thread please. or delete it
lesson learned by a young man

dorado50 · 08-24-2009, 01:36 PM

How 'bout a

to Nate in Oceanside..............

08-24-2009, 11:33 AM	#1
WahooUSMA Senior Member Join Date: Jan 2009 Location: Rancho Cucamonga Posts: 753	OEX Sorry Alpine, I don’t believe you will get any love in this thread. OEX has gone way above the standard for customer service with not only me, but my friends as well. With my first yak, I elected to install a kaya-tank myself. Not the wisest task I ever attempted. After the install, I had nothing but problems. Not manufacturing problems, but install problems and an electronic timer switch problem. I didn’t know where to turn except to contact CJ and the crew at OEX. Not only did they talk and walk me through the process of re-installing the tank over the phone, but they had me bring the yak in to the store to water test the hull for leaks. While the yak was in the shop, OEX installed a different timer switch and relocated it (timer switch) to the rear hatch…….Free. Now that is customer service. They are a great crew!

08-24-2009, 11:34 AM	#2
Matt Support your local pangas Join Date: Feb 2007 Location: Lj Posts: 976	I heart Torgy!!! __________________ Thanks Matt F.

08-24-2009, 12:08 PM	#3
JD Member Join Date: Jul 2007 Location: Normal Hts Posts: 62	I'm late to the party with my comments but I agree with the majority of the posts. OEX rocks, great customer service. Customers are treated fairly and with a very positive attitude. OEX has created quite a little community around their business and we're all better off for it. __________________ Back home we got a taxidermy man. He gonna have a heart attack when he see what I brung him.

08-24-2009, 12:34 PM	#4
MalibuJohnny Senior Member Join Date: May 2008 Location: Lahina (I Wish) Posts: 272	OEX Always have assisted me when I asked a question. Alway happy to give advise. Never said no when I needed to use thier head (Sunset Beach) Just very nice people! Now Piss off an go away! __________________ Malibu Johnny must catch fish Last edited by MalibuJohnny; 08-24-2009 at 12:34 PM. Reason: spelling

08-24-2009, 12:52 PM	#5
IntrntFshrman Member Join Date: Jun 2009 Location: Rancho Cucamonga, CA Posts: 82	Chiming in agreement I must add to the voices in praise of Brent and CJ. They let my wife and I go out on two Malibu X-Factors to 'test drive' and we were out there for almost an hour. I needed to convince my wife that kayaks were the thing to do...she loved it. I was given a good quote and everything was totally friendly/helpful. After my wife and I discussed things, we decided we just couldn't afford two new kayaks so we bought two used ones from craigslist and a connection through a post I did here. I saw CJ a week or two after that and even though I ended up going that route he was completely helpful and I ended up buying new PFDs and the sit on top gator hatch plus my THULE racks from them. Brent was also a total class act. (I can't remember the other guy but he was great as well) CJ doesn't hesitate to answer questions here. Bottom line, one of the most professional, SMART businesses I've ever dealt with. In this age of 'screw the customer, just be happy you're getting anything' I will be doing as much business as I can with them...I just wish I lived closer!!! Thanks again, OEX! Mike Collins Rancho Cucamonga

08-24-2009, 01:30 PM	#6
Hypoxic1 Senior Member Join Date: Jun 2009 Location: Oceanside Posts: 215	I had a personal conversation with this kid last night and he agrees he was a bit over the top. He told me he thought the thread would be deleted as he doesent want to do any damage to OEX's marketing. Close the thread please. or delete it lesson learned by a young man

08-24-2009, 01:36 PM	#7
dorado50 Senior Member Join Date: Mar 2006 Location: La Jolla Shores Posts: 1,626	How 'bout a to Nate in Oceanside..............