Question - Kayak Fishing Adventures on Big Water’s Edge

tsugg · 10-15-2014, 10:40 AM

E. Call the cust. ask for work order # and return auth.# if he doesnt have it, SEND IT BACK !! LOL

FISH11 · 10-15-2014, 10:54 AM

If the repair facility had hired someone who thought that part of their employment required then to use their brain then, A, B or C would be correct. My guess is you got a place that didn't hire with those expectations, so your level of service was D. At my work I have had managers explain to me that "you just can't expect these younger employees to have the same work ethics as you older employees have". I know, if I was a manager they wouldn't work there beyond their probational 90 days.... P.S. George was this about your inflatable Girl Friend you sent in for repair.

tacmik · 10-15-2014, 11:02 AM

do a complete diagnostic check, fix what is broken, fix what is not broken. Then bill them double the amount.

jruiz · 10-15-2014, 12:24 PM

A, B, or C if you're dealing with a mom and pop shop.

D if you're dealing with a corporation with customer support from a call center in India, who's logistics never interact with said customer support, and who are following procedures and act more like robots than human beings.

10-15-2014, 10:40 AM	#1
tsugg LOWSPARK Join Date: Dec 2013 Location: CARLSBAD Posts: 251	you know the answer E. Call the cust. ask for work order # and return auth.# if he doesnt have it, SEND IT BACK !! LOL

10-15-2014, 10:54 AM	#2
FISH11 Member Join Date: Aug 2013 Location: Pine Valley when not fishing La Jolla Posts: 2,643	If the repair facility had hired someone who thought that part of their employment required then to use their brain then, A, B or C would be correct. My guess is you got a place that didn't hire with those expectations, so your level of service was D. At my work I have had managers explain to me that "you just can't expect these younger employees to have the same work ethics as you older employees have". I know, if I was a manager they wouldn't work there beyond their probational 90 days.... P.S. George was this about your inflatable Girl Friend you sent in for repair. __________________ MARK ......... 2016 MALIBU X FACTOR, 2020 SOLO SKIFF (Fishing Kayak on Steroids )

10-15-2014, 11:02 AM	#3
tacmik Senior Member Join Date: Jun 2007 Location: East County Posts: 914	do a complete diagnostic check, fix what is broken, fix what is not broken. Then bill them double the amount. __________________

10-15-2014, 12:24 PM	#4
jruiz Large Member Join Date: Jul 2012 Location: La Verne, CA Posts: 1,011	A, B, or C if you're dealing with a mom and pop shop. D if you're dealing with a corporation with customer support from a call center in India, who's logistics never interact with said customer support, and who are following procedures and act more like robots than human beings.