First run with new Teramar TMCX76H - Kayak Fishing Adventures on Big Water’s Edge

fishsouthcounty · 03-30-2012, 01:26 PM

plus shimano will ship it back to you probably at their cost too...i brought in 2 old corvalus at the beginning of this summer and a TLD 20/40 to get cleaned up and i picked up the TLD and they said they were just going to ship me 2 of the updated Corvalus models at no additional costs. 2 weeks later got 2 brand new reels in the mail for the 25 dollar cleaning fee. They do you good over there.

Badtaste2k · 03-30-2012, 02:05 PM

Well, I ended up just dropping the rod off at Shimano since I was near their office in Irvine today anyways. No problems at all. CS said it may have had gotten a nick in shipping or perhaps a flawed blank. Regardless they did an exchange with no issues. They couldn't replace it on hand, they said they have to ship it to me. CS Said it will be at my door in 2-3 days. So far, so good!

Thanks Guys!

Dan

jorluivil · 03-30-2012, 02:40 PM

Quote:

Originally Posted by Badtaste2k

Well, I ended up just dropping the rod off at Shimano since I was near their office in Irvine today anyways. No problems at all. CS said it may have had gotten a nick in shipping or perhaps a flawed blank. Regardless they did an exchange with no issues. They couldn't replace it on hand, they said they have to ship it to me. CS Said it will be at my door in 2-3 days. So far, so good!

Thanks Guys!

Dan

Now that's customer service.

Should-a put one of these on it

Yakin · 03-30-2012, 02:40 PM

Quote:

Originally Posted by Badtaste2k

Well, I ended up just dropping the rod off at Shimano since I was near their office in Irvine today anyways. No problems at all. CS said it may have had gotten a nick in shipping or perhaps a flawed blank. Regardless they did an exchange with no issues. They couldn't replace it on hand, they said they have to ship it to me. CS Said it will be at my door in 2-3 days. So far, so good!

Thanks Guys!

Dan

Now that's quick shipping! Always quality service with shimano

fishingfiend · 03-30-2012, 05:21 PM

Shinano USA in Irvine will take care of you. While you're there drop off your Shimano reels for service and be sure to pickup the 2012 master catalog. It's awesome having Shimano and Daiwa so accessible for us.

MarkT · 03-30-2012, 08:19 PM

It's hard for me not to go with Shimano since I work in Irvine and live in Mission Viejo and drive down Muirlands every day and I can see their building when I drive by.

gupppy · 03-30-2012, 08:31 PM

shimano does have great customer service!

Badtaste2k · 04-05-2012, 06:37 PM

Came home from work to a nice surprise! Thanks for the prompt service Shimano!

Dan

03-30-2012, 01:26 PM	#1
fishsouthcounty Senior Member Join Date: Jan 2011 Location: San Juan Capistrano, Ca Posts: 518	plus shimano will ship it back to you probably at their cost too...i brought in 2 old corvalus at the beginning of this summer and a TLD 20/40 to get cleaned up and i picked up the TLD and they said they were just going to ship me 2 of the updated Corvalus models at no additional costs. 2 weeks later got 2 brand new reels in the mail for the 25 dollar cleaning fee. They do you good over there.

03-30-2012, 02:05 PM	#2
Badtaste2k Senior Member Join Date: Jul 2011 Location: San Pedro Posts: 144	Well, I ended up just dropping the rod off at Shimano since I was near their office in Irvine today anyways. No problems at all. CS said it may have had gotten a nick in shipping or perhaps a flawed blank. Regardless they did an exchange with no issues. They couldn't replace it on hand, they said they have to ship it to me. CS Said it will be at my door in 2-3 days. So far, so good! Thanks Guys! Dan

03-30-2012, 05:21 PM	#5
fishingfiend Senior Member Join Date: Feb 2012 Location: SoCal Posts: 196	Shinano USA in Irvine will take care of you. While you're there drop off your Shimano reels for service and be sure to pickup the 2012 master catalog. It's awesome having Shimano and Daiwa so accessible for us.

03-30-2012, 08:19 PM	#6
MarkT Deep Release Specialist Join Date: Aug 2008 Location: Mission Viejo Posts: 94	It's hard for me not to go with Shimano since I work in Irvine and live in Mission Viejo and drive down Muirlands every day and I can see their building when I drive by.

03-30-2012, 08:31 PM	#7
gupppy Senior Member Join Date: Nov 2010 Location: IE Posts: 171	shimano does have great customer service!