La Jolla Webcam support - Kayak Fishing Adventures on Big Water’s Edge

lambadmin · 10-13-2007, 09:09 AM

Nate, reboots are highly recommended... Always.

What OS are you using (Vista, XP, mac OS)?
What browser (Internet Explorer version X, Firefox ver X, etc.)?
Any specific errors that pop up?
When on the webcam page, do you see the frame with nothing in it, some error within it (what error if you do), or no video frame at all (it should be above the "Snap a pic" button)?

Another valid troubleshooting step to try for eveyne with a problem:

Go to the Control Panel
Look for "Axis Media Control" applet.
If it's not there, the Axis Active-X control was definitely never installed - that's your problem.
if it IS there, you should try re-installing it.
Open up "Add-Remove Programs" (on XP, in Vista it's called "Programs and Features"
Find "Axis Media Control Embedded". Uninstall/remove it.

You may need to reboot. Always good idea.
Go back to the web cam page - you should be prompted to install Axis ActiveX control again.

10-13-2007, 09:09 AM	#11
lambadmin Spam Sanitation Dept Join Date: Jan 2007 Posts: 1,377	Nate, reboots are highly recommended... Always. What OS are you using (Vista, XP, mac OS)? What browser (Internet Explorer version X, Firefox ver X, etc.)? Any specific errors that pop up? When on the webcam page, do you see the frame with nothing in it, some error within it (what error if you do), or no video frame at all (it should be above the "Snap a pic" button)? Another valid troubleshooting step to try for eveyne with a problem: Go to the Control Panel Look for "Axis Media Control" applet. If it's not there, the Axis Active-X control was definitely never installed - that's your problem. if it IS there, you should try re-installing it. Open up "Add-Remove Programs" (on XP, in Vista it's called "Programs and Features" Find "Axis Media Control Embedded". Uninstall/remove it. You may need to reboot. Always good idea. Go back to the web cam page - you should be prompted to install Axis ActiveX control again.