Quote:
Originally Posted by GregAndrew View Post
they will replace the unit under the manufacturers warranty and return it themselves.
Quote:
Originally Posted by SoCalEDC
Wow, thats great customer service. I will have to keep that in mind next time I buy something.
|
West Marine has great customer service. When the price match that I found was not within the now required 50mile radius from the store, they did find me a comparable price match. The extended warranties have some fine print that store by store is disregarded subject to the location. I would inquire with the store to confirm their warranty policy. The largest West Marine in the US(Ft Lauderdale) encourages the extended warranty because then one can bring it back to the store for an exchange, instead of having to go to the manufacturer. That is also the selling point for buying their brand of certain products.