The gods are smiling upon me. Today, out of the blue, I get a call from Shimano asking me about one of my rods (supposedly lost/stolen at UPS) and what to do since it wasn't covered under warranty. ??? As it turns out they had received all four rods. I didn't ask when they received them or how, I just smiled and went with it. Nothing from UPS about it. We even had already filed the paperwork for insurance and shipping reimbursement.