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I have always known OEX to provide OUTSTANDING customer service. Seriously! They always contribute to the community through various events and fundraisers, they helped me out on a few occasions when I had trouble and worked to give me a good price on my purchases. They have installed equipment on my kayak and turned it around in a very timely manner and offered advice on the best way to go on purchases. They have ALWAYS gone beyond the call of duty with their customer service during the time I have known them. I'm not sure of what happened in your transaction but there are 2 sides to every story. It would be best to talk to the management of OEX to resolve your concerns. I bought my kayak and gear from them and can't imagine going anywhere else!
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