Quote:
Originally Posted by JD
Speaking of OEX and their stellar customer service...I've had them replace many Malibu X-Factors that I've broken 3 of them the last 12 months. I seem to have had a bad run of defective boats and the guys @ OEX have always replaced them without question. Matter of fact, they have even delivered new boats to my house.
I do question the quality of Malibu boats, but never the service and integrity of OEX.
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JD, sorry to hear of the issues you've had with your previous X-Factors. I am very happy that OEX has taken care of you. Please keep me in the loop with any issues that you might be having with your kayaks, I would like to know if there is anything amiss that I should know about.
Thank You,
Josh Eck
Sales Manager
Malibu Kayaks
josh@malibukayaks.com