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I agree they do a good job cleaning/repairing/replacing their products with ONE EXCEPTION...
They don't service their older Shimano reels. I have a dead TLD and Baitrunner they won't even look at.
I can understand some parts become obsolete, but not to even take a look at an older model you manufactured to see what is wrong with it doesn't sit well with me.
I was willing to pay for their time to find out what is wrong, even if they could not fix it.
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