Too often we read about all the faults and negatives people find with their equipment and this causes others to write easily off a company. Or perhaps the equipment is satisfactory but their customer service isn't up to par.
I'd like to share the terrific experience I just had w/ MK.
The center rectangular hatch on my pro2 tandem had gotten some light cracks in it causing it to bow. This allowed a decent amount of water (not a huge amount, but more than I was happy with) into the hull. Mind you I'm only 5'7 160lbs. It must have been from all the massive catches I pulled up on it
Here you can clearly see light thru it.
I contacted Milo over at MK and they had them even tho the 6 key cover isn't being used and the 4 key replaced it. Asked me to shoot some pics of the lid and the KPO #. I did and he said they'd send me a replacement. I figured why not go down there myself, so I did.
Unfortunately, I guess I got a little too excited on the way, b/c I had a nice blowout on the 101.
Looks like a great white had at it
In true fisherman fashion, shorts and flip flops I changed that tire and ran down to MK.
Met Milo, and he was amazing. Explained a lot to me about their boats and they certainly take pride in their company and showed concern for my enjoying the kayak. MK has got a customer for life!
